What we do?
Delivering Customer Experience that Scales with 24/7 Support and Smart Operations
CX Gate helps brands deliver fast, human customer support across voice, chat, email and social. We handle onboarding, training, quality monitoring and reporting so your teams stay consistent, compliant, and always on-brand.
From peak-season overflow to full outsourced operations, we bring the people + process + tooling to keep CSAT high and resolution times low.
24/7
Coverage & peak overflow
3+
Languages supported
95%+
SLA adherence
+15 pts
CSAT uplift
Why choose us
Customized Services for Every Stage of Your Business
SETUP
- Rapid onboarding & scripts
- Knowledge base + SOPs
- Next steFirst-line support coveragep planning
- Training + calibration
Scale / Growth
- Omnichannel routing (voice/chat/email)
- QA scoring + coaching loop
- Workforce planning (WFM)
- Weekly performance reporting
High Volume
- Dedicated team leads & QA
- Compliance & data handling
- Advanced dashboards (SLAs, AHT, CSAT)
- Back-office / ticketing ops
Services
A Full Suite of CX Services t to Support Your Customers
A CX Mix Built for Speed, Quality and Brand Consistency
Peak traffic handled with 24/7 coverage + QA control
-18% average handling time
Why CX GATE?
You’ll Know What
Builds Loyalty
Builds Trust
Keeps Customers
We are Transparent Like that. No Gimmicks.
