Response Time
< 60 S
clients who trust us
100%
AGENTS
120+
We’re a staff of smart, friendly professionals dedicated to anticipating your needs and making your life easier.
Our purpose is clear—empowering clients to, protect, and grow the success they've diligently built.
We help you realize your vision while building lasting confidence and peace of mind throughout your journey.
Services
Everything you need to run world-class support.
Our Values
Reliable support is a system, not luck.
Quality First
“Every interaction is measured, coached, and improved.”
Security & Compliance
“Access control, clean processes, and privacy by design.”
Customer Empathy
“We solve problems fast while keeping a human tone.”
Continuous Improvement
“Weekly insights + action plans that reduce tickets over time.”
Why us?
You’ll feel the difference
Clear SLAs
Clean escalation paths
Proactive reporting
We are Transparent Like that. No Gimmicks.
Our team
Choosing The Right Team
OUR PROCESS
A smooth onboarding, then constant optimization.
Fast Setup, Real Results
Launch in days, not months: scripts, macros, QA scorecards, reporting, and training included.
Testimonials
Teams trust CX-Gate to deliver consistently
“CX-Gate helped us stabilize response times and improve customer satisfaction within the first month. Their reporting made it easy to spot issues and fix them fast”
Confidential Client
Insights
Hear Directly
From Finovate Experts
FAQ
FAQ’s
Common questions
What channels do you support?
We can handle voice (calls), email, live chat, WhatsApp/social messaging, and helpdesk tickets depending on your stack and needs. We also help you standardize responses across channels so customers get consistent answers.
On top of that, it should offer clear, actionable advice and steps to turn your goals into reality. To guide you toward the best decisions, a good plan will also lay out a variety of potential scenarios plus some alternative ones—for you to consider.
Can you work with our existing tools
Yes. We integrate with most common CRMs/helpdesks. If you already have a system, we plug into it. If not, we can recommend a setup and help you implement it.
How do you ensure quality and consistency?
We use QA checklists, call/chat reviews, coaching cycles, and calibration sessions with your team. We also maintain a “single source of truth” knowledge base so answers stay consistent.
Do you offer multilingual support?
Yes. We can provide coverage in French / English / Arabic. Tell us your target markets and we’ll propose the best language coverage model.
